Uncle Mullet found us stranded with a flat tire parked on a shoulder of a busy highway. It was a cold, rainy, 40 degree day and we waited 1+ hours for assistance that never arrived. Uncle Mullet (S. Hardy) came to our rescue. Nicest guy on the planet and we were so relieved to have been provided the HERO service. Scott got us back on the road safely in less than 15 minutes!